PRIVACY POLICY

Effective Date: May 1st 2026

By using our website, services, or contacting us, you acknowledge that your personal information will be collected and used as described in this Privacy Policy. If you have any questions, you can contact us using the details in the “Contact Us” section below.

WHO WE ARE

This Privacy Policy applies to Car Rental Murrja (“we,” “us,” or “our”), operating the website mcarrentals.com and providing car rental services.

Company details:
Car Rental Murrja
Rruga e Fllakes Xhafzotaj, Durres 2019, Albania
Phone: +355 69 461 2717
Email: contact@mcarrentals.com

INFORMATION WE COLLECT

We collect personal and non-personal information when you interact with our website or services.

Personal Information
This may include:

• Full name

• Phone number

• Email address

• Address and identification details such as driver’s license or ID

• Payment information, where applicable

• Reservation and rental history

• Any information you provide when contacting us

We collect this information when you:

• Make a booking

• Contact us by email, phone, or forms

• Use our website

We may also receive information from third parties such as booking platforms, partners, or service providers where applicable.

Non-Personal Information
We may automatically collect information such as:

• IP address

• Browser type and device information

• Pages visited and interaction data

• Date and time of access

Vehicle Data
If applicable, we may collect vehicle-related data such as mileage, fuel level, vehicle condition, and location for security and operational purposes.

HOW WE USE YOUR INFORMATION

We use your information to:

• Process bookings and provide rental services

• Communicate with you about reservations

• Verify identity and eligibility to rent

• Process payments

• Improve our website and services

• Ensure safety and prevent fraud

• Comply with legal obligations

• Provide customer support

We may also use your contact details to send service-related messages. Marketing messages will only be sent if you have given consent, and you can opt out at any time.

COOKIES AND TRACKING

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and remember preferences. You can disable cookies through your browser settings, though some features may not function properly.

HOW WE SHARE INFORMATION

We do not sell your personal data.

We may share your information with:

• Service providers such as payment processors and IT support

• Business partners when necessary to fulfill services

• Authorities if required by law

• Insurance providers in case of accidents or claims

We may also share data in the event of a business transfer, merger, or legal restructuring.

DATA RETENTION

We retain your personal data only as long as necessary to provide services, meet legal and accounting requirements, and resolve disputes.

DATA SECURITY

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no system is completely secure.

YOUR RIGHTS

Depending on applicable law, you may have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

To exercise your rights, contact us using the details below.

CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

INTERNATIONAL DATA TRANSFERS

Your information may be processed or stored in countries outside your residence. We take appropriate steps to ensure your data remains protected.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

CONTACT US

If you have questions, requests, or concerns about this Privacy Policy, you can contact us:

Car Rental Murrja
Rruga e Fllakes Xhafzotaj, Durres 2019, Albania
Phone: +355 69 461 2717
Email: contact@mcarrentals.com

We may need to verify your identity before responding to certain requests.