Before you book.
The things people ask us most, in three groups. Search them, or skip straight to a person.
Booking
What you need, when to book, and what a deposit means.
What documents do I need?
A valid driving licence, an ID card or passport, and a payment method. For some bookings we may ask for a second form of identification.
Can I book in advance?
Yes, and we recommend it in July and August. Reserving ahead is the only way to guarantee a specific car for your dates. The reserve page takes two minutes.
Do you require a deposit?
A deposit may be required depending on the vehicle and the rental terms. The amount is agreed in advance, never at handover.
Can I cancel or change a reservation?
Yes, subject to the terms of your booking. Contact us as early as you can and we will try to move the dates rather than cancel. Our refund policy has the detail.
Pick-up and return
Where the keys change hands, and what happens if plans slip.
Do you offer airport pick-up or delivery?
We meet arrivals at Tirana Airport and at Durrës Port. Delivery elsewhere can usually be arranged. Call us with your address and dates.
What if my flight or ferry is late?
Tell us the flight number or the sailing when you book and we plan the handover around it. If the day changes, call us; the car waits.
What if I return the car late?
Late returns may incur additional charges under the rental agreement. If you are running behind, call us. It is usually fixable.
How do I reach you?
Phone +355 69 461 2717 at any hour, or email contact@mcarrentals.com. Our office is on Rruga e Fllakës in Xhafzotaj, Durrës. See the pick-up points on the map.
The cars
Types, gearboxes, seats for children, and the small print on the road.
What types of cars do you offer?
Compacts and hatchbacks for the city, saloons and SUVs for longer drives, and eight-seat Vito minibuses for groups. Hybrids across the Toyota range. All twenty-three are on one page.
Automatic or manual?
Both are in the fleet. Tell us which you prefer when you book and we hold the right car for your dates.
Do you have child seats?
Yes. Child and booster seats are available for any car, fitted and checked with you at handover. Ask for one when you book.
Is there a mileage limit?
Mileage terms depend on the rental agreement and the length of the booking. We tell you the limit, if any, before you confirm.
Are the vehicles insured?
Vehicles are supplied with the insurance set out in your rental agreement. Ask us for the full cover details for the car you are booking.